Vadhvac, a brand under the parent company Valued Added Distributors (VAD), is a leading regional HVAC distributor with 19 branches and over 180 employees in 6 states. With over 29 years of experience, financial strength, operational excellence, and a commitment to outstanding customer service, Vadhvac is dedicated to providing the best products and services in the industry. Their three basic fundamentals guide their business approach.

First, customer service is their passion, striving to be recognized as the very best in service, support, and responsiveness. Second, Vadhvac aims to excel in distributing HVAC products, aiming to be the best in the world at what they do. Lastly, their major measurement of success is customer and employee satisfaction.

Vadhvac ensures that their employees support their customer service philosophy by hiring only the best, recognizing and developing them, and supporting their efforts to provide superior customer service. Similarly, their suppliers are expected to align with their philosophy, providing the same level of service, support, and responsiveness. Vadhvac also offers service guarantees to enhance customer experience.

With their phone policy, they guarantee a knowledgeable individual will answer calls without any frustrating voice mail or computer answering services. They promise same-day delivery for equipment ordered by 9:30 A. M.

Additionally, they offer a no questions asked return policy for normally stocked items in new and unused condition, ensuring hassle-free returns. Their commitment to quality personnel means customers can expect a better experience with friendly and helpful staff. Vadhvac also offers instant warranty processing to program contractors, providing immediate warranty credits on qualifying transactions.

Furthermore, Vadhvac offers service guarantees specifically for program contractors. They guarantee availability of normally stocked residential units and provide next-day parts for residential York systems under warranty. For factory trained Freedom level contractors, they offer a DOA (dead on arrival) replacement procedure or pay for labor in case of malfunctioning units.

They also provide an out of warranty parts privilege, allowing contractors to warranty parts on residential equipment that is no longer covered by the manufacturer. Lastly, Vadhvac is committed to offering technical training and support for contractors. Their factory trained, NATE certified staff of service managers are available to provide expertise and field support either over the phone or on-site if needed.

With their extensive range of products and services, Vadhvac is the go-to brand for HVAC needs, providing unparalleled customer service and support