Vertraut Care provides non-medical everyday support in Cologne and across North Rhine-Westphalia, matching people with companions through shared interests, conversation styles, and routines. Its approach emphasizes personal connection, dignity, and continuity: clients meet their proposed companion in advance and, where possible, have the same person visit at agreed times. Support can also be arranged at short notice.

Services include companionship for conversations, walks, shared cooking, outings, and help getting to appointments; household assistance with shopping, laundry, cleaning, and keeping things organized; and digital help at home, such as setting up phones and tablets, explaining video calls, or troubleshooting a router. The service is intended to make everyday life easier, not to provide medical or personal care, which the organization says should be handled by a care service.

Vertraut Care offers an initial conversation to understand each person’s preferences and needs, along with transparent monthly billing based on time actually delivered. For eligible clients with a care level, the company explains how Germany’s care-insurance relief allowance may contribute to costs.