Its AI agents answer guest questions around the clock in more than 30 languages across WhatsApp, Instagram, Messenger, Telegram, SMS and web chat. Responses are tailored to each property using information and guidance supplied by the team, including rules for availability, upselling and when to pass a conversation to a person.

The platform supports the guest journey from discovery and booking through the stay and post-stay follow-up. It can share live availability, help convert inquiries into direct bookings, handle routine questions, suggest approved offers and reconnect with past guests. When a request needs human attention, such as a reservation change or late-checkout decision, vGuest escalates it to the appropriate staff member.

vGuest serves boutique hotels, resorts, hotel chains, attractions, water and amusement parks, tours and mixed venues. It integrates with property-management and booking systems, including Mews, Cloudbeds, Opera PMS, Optima, EzGo and MiniHotel.