VIACTIV is a German statutory health insurance provider that presents itself as a health coach, supporting members with healthcare, prevention and services for different stages of life. Its insurance options cater to employees, families, students, apprentices, self-employed people and retirees. Members can access coverage and guidance across areas including medical treatment, medicines, hospital visits, chronic conditions, rehabilitation, nursing care, pregnancy and family health.

VIACTIV also offers additional benefits and preventive services, including health and sports courses, vaccinations, check-ups, travel health advice, and support for alternative treatments such as osteopathy, acupuncture and homeopathy. Its bonus program rewards preventive care and healthy habits. Listed extras include contributions toward professional dental cleaning and osteopathy, subject to the stated limits.

For convenient support, the insurer provides digital services such as an electronic patient record, a service app, online customer service, chat, callback requests, provider and clinic searches, and online coaching. VIACTIV also offers insurance information, switching advice, and a benefits calculator to help members explore potential savings from additional services.