Vida is an enterprise AI Agent Operating System that helps organizations build, deploy, and manage AI agents to handle customer communications and business operations. Its no-code platform lets teams define a workflow, equip an agent with the required skills and system access, and monitor its activity and results. Vida agents communicate through voice calls, text messages, email, and web chat, and can qualify leads, schedule appointments, manage support requests, collect intake information, and follow up with customers.

Beyond conversations, agents can work within business software to retrieve information, update records, submit forms, route requests, and complete approved administrative tasks. Vida connects with calendars, CRMs, ticketing systems, webhooks, and other tools through native integrations, Zapier, and its API. The platform includes controls for permissions and oversight, along with reporting on completed work, escalations, costs, and assigned performance measures. Vida supports organizations across industries such as healthcare, automotive, legal, insurance, hospitality, and financial services, as well as call centers, SaaS companies, agencies, and BPOs.