VinBase is a comprehensive, multimodal artificial intelligence platform designed to help businesses improve operations and deliver better customer experiences across voice and digital channels. Powered by VinBigData, it brings together conversational AI tools for automating customer service, marketing, and other repetitive tasks.

Its offerings include VinBase Virtual Assistant for handling complex questions and tasks through natural voice interactions; VinBase Chatbot for text-based support across channels such as websites, Facebook, and Zalo; and VinBase Callbot for automating contact-center services with fast, natural-sounding responses. VinBase APIs support integration and customization, while platform features include Bot Studio for building and managing assistants, analytics tools, and speech and natural language processing engines.

VinBase serves business needs across customer support, engagement, and relationship-building, with solutions for banking and finance, travel and hospitality, automotive, retail, and healthcare. The platform supports more than 25 integration channels and offers Vietnamese voices across regional accents, as well as support for over 100 languages. Its tools also help businesses manage customer information and automate multichannel campaigns.