VivoChat

VivoChat is an AI customer support platform that helps businesses answer shoppers quickly and manage support at scale. Its AI assistant is trained on a company’s knowledge, including documents, FAQs, help centers, Notion pages, PDFs, and past conversations. The assistant can respond to repetitive questions, collect customer information, and route complex cases to human teams, with the goal of automating up to 70% of support tickets.

VivoChat supports website chat, email, WhatsApp, Telegram, and Messenger. Businesses can connect tools such as CRM systems and use specialized agents from its marketplace for tasks including billing, onboarding, sales, and retention. Its shopping assistant uses product catalogs and customer activity to provide recommendations, while support agents can address topics such as order tracking, sizing, returns, ingredients, and delivery updates. The platform also offers a Shopify app that can be installed without code. VivoChat provides partner and technology integrations, documentation, and sales and support contacts. The service is operated by IT Box L.L.C-FZ.