Vocalcom is a global provider of cloud contact center and customer experience automation software. Its platform brings AI agents, human agents and business systems together to manage customer interactions across voice, WhatsApp and more than 18 other channels. Customers can deploy the platform in cloud, on-premises or hybrid environments, with tools for customer service, sales, collections and appointment scheduling.

Vocalcom’s products include AI agents and agent-assist features, predictive and debt collection dialers, automated workflows, business intelligence and analytics, and AI-powered quality monitoring. Its governance tools support human oversight, compliance checks and interaction traceability. The platform also offers WhatsApp Business Calling, enabling customers to move between chat and voice in the same thread, alongside verified calls, campaigns and in-chat payment capabilities. Integrations connect Vocalcom with business applications and customer systems.

The company serves industries including banking and insurance, healthcare, retail, telecommunications, travel, energy and business process outsourcing. Vocalcom reports more than 1,250 customers, users in over 47 countries, and over 25 years of experience.