Voiceweb
@voiceweb.eu
As its name suggests, Voiceweb is solely focused on Contact Center technologies and has been one of the earlier pioneers of Speech & Natural Language Understanding for Customer Service since 2001 when these technologies were just emerging from R&D labs to commercially viable products & applications. Voiceweb Speech and Chat products are currently sold to over 20 countries in Europe, Middle East, Africa and Australia. Voiceweb products for Customer Self-Service include AI Speech Recognition and NLU engine, Voice Biometrics, Conversational IVR, Chatbots - all within a powerful No-Code design, collaboration & delivery omnichannel platform and fully based on Conversational AI and Generative AI technologies. The company also offers products for the contact center’s agents: CCaaS, Live Chat and Agent Assist. Enterprises in 20 countries have trusted Voiceweb to assist them in applying a customer-centric communication approach, meeting all their objectives and improving Customer Satisfaction. Utilizing ENELAI platform and support from our expert consultants -or local partners- our clients consistently achieve remarkable KPIs such as +65% NPS score, 8.5 CSAT score and 95% self-service. Organizations such as Vodafone, MTN, AVAYA, Cosmote, Telekom, Raiffeisen Bank, ING Bank, Piraeus Bank, National Bank of Greece, Macquarie Bank, Alpha Bank, WIND, First Data, Emporiki Bank, HSBC, Millennium Bank, Proton Bank, Village Roadshow, ACS, AB, Claro, Tigo, Umniah, Globacom, Mobilink, Warid, Airtel, Vodacom, Orange, Bezeq, Movistar, Umniah, Asiacell, Globacom, Digicel, Tunisie Telecom have trusted Voiceweb to provide them with interactive services so that they can enhance the relationship with their customers. For more product information, brochures and demos visit https://voiceweb.eu or contact us at [email protected]
Voiceweb's Company Logos
Voiceweb's Brand Colors
Hex Code
Color name
RGB
HSL
CMYK
#DB1F25
Alizarin Crimson
219, 31, 37
358, 75, 49
0, 86, 83, 14
#FECDA5
Flesh
254, 205, 165
27, 98, 82
0, 19, 35, 0
#9F2B31
Stiletto
159, 43, 49
357, 57, 40
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About Voiceweb
Voiceweb is a leading brand in Conversational AI, offering a comprehensive platform for exceptional Customer Experiences across digital channels. Their Enelai platform combines AI, Machine Learning, and NLU to fulfill user requests, answer questions, and provide top-notch responses to agents. With AI Virtual Assistants, Conversational IVR, Agent Assist, Voice Biometrics, Speech Recognition, and Generative AI, Voiceweb enhances self-service rates, reduces operational costs, and ensures accurate customer interactions.
Businesses use the platform for FAQs, customer service automation, agent support, authentication, analytics, and more. Voiceweb's solutions result in impressive business outcomes like cost savings, improved self-service rates, and enhanced customer satisfaction. Trusted by numerous organizations, Voiceweb's Enterprise-grade platform offers easy integration, robust security, and compliance with standards like PCI/DSS and GDPR.
Explore their offerings for optimal customer engagement and efficiency in Contact Center operations. Contact Voiceweb for a demo and experience the future of AI-driven customer interactions
Brand industry
Computers Electronics and Technology
Company type
Privately Held
Year founded
2001
Company size
11-50 employees
