Voral is an Australian healthcare technology company developing an AI practice assistant for general practices. Its live product, Voral Call, answers patient phone calls, listens to the reason for the call, and books an appropriate appointment directly into the practice management system. Patients can explain their needs in their own words, and calls that require human attention are passed to a person immediately. By attaching a reason and appointment length to bookings, Voral aims to help practices manage their diaries, reduce pressure on reception teams, and support more timely patient care.

Voral is designed for Australian general practice and integrates with Best Practice, with bookings placed in the practice’s existing diary. The company says Australian data is stored in Australia and that detected dates of birth, email addresses, and Medicare numbers are redacted from transcripts. Its product platform also includes planned modules for bookings, visits, and recall and billing, which are marked as coming soon.