WAP Connect

WAP Connect is a French coordination platform for home-care and support services, developed from ten years of field experience. It complements existing professional software rather than replacing systems used for scheduling, billing, or telecare. The platform brings beneficiary-related information and activity together in one place, including care plans, complaints, assessments, tasks, documents, and a shared activity log accessible to teams.

WAP Connect uses AI to help analyse incoming calls and emails, identify and qualify complaints, suggest action plans, and create follow-up tasks for staff to review. It also helps teams prepare beneficiary plans and assessments from notes and call summaries, supporting documentation and quality tracking. Dashboards highlight priority actions, open complaints, and coordination alerts.

The service integrates with telephony, email, Google Calendar, and professional software, with CSV or Excel imports available. It is hosted on HDS-certified infrastructure, and its embedded AI runs on a European sovereign server. Designed for desktop, tablet, and mobile use, WAP Connect aims to simplify coordination while reducing duplicate data entry and improving continuity around each beneficiary.