Water Works is a retailer specializing in supplies and equipment for swimming pools, spas, and hot tubs. Its selection includes above-ground pools from brands such as Sharkline and H.I.I., along with pool liners, decks, and installation guidance. Customers can shop for essential pool equipment, including pumps, filters, heaters, ladders, lights, automatic cleaners, chlorinators, and replacement parts. The store also offers maintenance products and accessories, from plumbing fittings, repair supplies, and safety items to solar covers, winter covers, test kits, thermometers, and pool toys.

Water Works carries pool and spa chemicals from BioGuard, SpaGuard, Frog, and other brands, covering sanitizers, balancers, algaecides, clarifiers, shock treatments, and seasonal care. Its spa range includes products and parts such as pumps, heaters, replacement filters, steps, and cover lifters. For customers seeking larger leisure products, the retailer lists hot tubs and spas from Artesian Spas and Aspen Spas. Water Works also provides educational videos and pool care tips, a published installation policy, financing information, and customer support by phone and email.