Waybeam is an AI agent platform by Quoll-IT that helps organisations keep sales, support, education, and retail conversations moving around the clock. Its specialised assistants answer questions using approved company knowledge, guide customers to relevant products, qualify leads, troubleshoot issues, support learners, and assist shoppers. Agents can also capture information, automate workflows, and escalate conversations to staff with useful context.

Teams can connect documents, knowledge bases, and ticket histories, then configure each agent’s tone, confidence thresholds, and handoff rules without coding. Agents can be deployed on websites, Slack, or Microsoft Teams, with analytics to track performance and identify improvements. Waybeam supports multilingual conversations and provides cited answers with safe escalation when evidence is insufficient.

The platform includes enterprise controls such as encryption, role-based access, redaction, and audit logs. Waybeam offers a Growth plan, sales consultations, guided walkthroughs, and optional pilots to help teams assess impact before launch. Its solutions are designed for councils, sales and support teams, education providers, and retailers seeking practical, governed automation.