Welcome Desk is a free information and guidance service for people, communities, and professionals in Ticino. Managed by Associazione ACLI Servizi Ticino in collaboration with the Canton Ticino Department of Institutions’ Service for the Integration of Foreigners, it operates within the Cantonal Integration Programme (PIC3).

The service helps newcomers find answers to questions about everyday life in Ticino and directs them toward appropriate support. It also assists communities interested in establishing an association, as well as existing associations seeking support to strengthen their work. Professionals working in integration-related fields can learn about services designed to foster collaboration and networking across the canton.

People can contact Welcome Desk by phone, email, or through its website, or visit an information desk in person. The service’s information is presented in multiple languages, including Italian, English, Spanish, French, Turkish, Russian, Chinese, Arabic, Persian, Portuguese, Croatian, and Serbian, helping a diverse range of residents and communities access guidance.