WellyOn provides Welly, an AI customer service agent designed to answer customer questions around the clock across web chat, Telegram, WhatsApp, LinkedIn, Viber, SMS, and email. Businesses train the agent on their website and materials such as documents, PDFs, FAQs, and screenshots, giving it a knowledge base that updates as their information changes. Welly responds in real time and hands conversations to human support staff when a question needs personal attention, passing along the transcript and customer profile to help avoid repeated explanations.

The platform includes an omnichannel inbox, team access, conversation monitoring, analytics, delivery statistics, and notification alerts. It also supports incident management: teams can record an incident once, update a public status page, notify subscribed customers through their preferred channels, and make Welly aware of the issue. Customers can receive follow-up updates when an incident is resolved. Setup involves adding a website, uploading knowledge materials, and placing a snippet on the site.