WhosOn provides live chat and AI technology for enterprise businesses, with solutions designed for secure, compliant customer communication at scale. Its platform supports multisite, multi-country and multilingual operations, and can be deployed on premises, in the cloud or through a dedicated server or custom rollout.

The product combines real-time agent chat with AI-driven automation, allowing businesses to blend chatbot efficiency with human support. Features include chatbot tools and ChatGPT integration, sentiment analysis, suggested responses, real-time translation, visitor tracking, omnichannel chat-to-call transitions, and an integrated help desk. Analytics, reporting and management tools help teams understand interactions and improve service.

WhosOn also offers APIs, webhooks, native integrations and developer resources to connect chat with existing systems. Professional services support implementation, customization and cultural adaptation, including specialist Chinese services. The brand serves organizations across sectors such as finance, healthcare and pharmaceuticals, education, public services, charities and contact centres. Its emphasis on data protection includes encryption, intrusion prevention and data masking. Businesses can explore pricing, request information or start with a free trial.