Unclaimed brand
Widewail automates reviews, surveys, listings, and video for car dealerships, then turns what customers say into what to fix and who to coach.
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Widewail is a customer intelligence and reputation management platform focused on automotive retail. It helps car dealerships, dealer groups, and automotive manufacturers gather customer feedback, manage online reviews, and use that information to improve customer experiences and business performance.
The platform automates review requests and responses, using dealership management system data to reach sales and service customers. Widewail also provides a team to respond to reviews, helping dealerships maintain an active online presence without adding internal workload. Its Widewail Index draws on data from more than 18,000 franchise rooftops to help dealers compare ratings and review performance across markets.
Beyond reputation management, Widewail’s Customer Clarity analyzes customer feedback to identify recurring strengths and issues, benchmark competitors, and highlight coaching opportunities for individual employees and teams. Sentiment analysis covers topics such as wait times, communication, and pricing, helping leaders prioritize changes. The company also offers Staff Performance insights, dealership rankings, customer research reports, newsletters, events, customer stories, educational resources, and the What’s Working in Auto podcast.
Company type
Privately Held
Year founded
2017
Company size
11-50 employees
The Widewail name, logos and brand assets are trademarks of Widewail and its affiliates. Brandfetch isn't affiliated with or endorsed by Widewail. Their use is subject to Widewail's brand guidelines.
