WAM is an email automation solution for businesses that want to reduce the manual work involved in managing incoming messages. Designed especially for organizations handling multiple personal, team, group, or shared mailboxes, it checks emails against defined criteria, classifies them, and carries out appropriate actions. These can include sorting messages, highlighting urgent emails, identifying the responsible person or team, and forwarding messages. WAM can assess sender, recipient, subject, message content, and attachments, using rules, keywords, AI-based analysis, or a combination of methods. Unclear messages can remain in the inbox for manual review.

A key feature is that WAM runs in the customer’s own server environment, helping businesses retain control over their mailboxes, processing, and configuration. Customers can choose local models, external AI services, or conventional filters according to their needs. WAM is licensed per mailbox, with optional one-time installation and setup services and ongoing technical support. It is intended for repeatable email workflows where clear criteria can be established, helping teams spend less time on initial review and routing.