Pace

Pace is an AI operations platform built for insurance carriers, brokers, managing general agents, and other industry providers. It turns operating procedures into agentic systems that handle complex work across documents, business systems, and customer channels. The platform provides workflow orchestration, enterprise integrations, deployment support, and governance tools so AI agents can manage processes from intake through resolution.

Agents can collect information, complete tasks, update systems, route exceptions, and communicate with customers and partners, while quality assurance, reporting, and audit trails support oversight in regulated environments. Pace’s use cases include submission intake and quote turnaround, life claim support, application validation and NIGO resolution, policy checking, first notice of loss automation, claims quality assurance, certificates of insurance, policy servicing, and broker workflows. The system can work with legacy platforms and tools such as Guidewire, Duck Creek, and Vertafore.

Pace says its agents resolve more than 90% of cases without human intervention in some operations, and that deployments can move from pilot to production in under six weeks