Writine is a live chat service that helps businesses talk with visitors on their websites and manage conversations from one shared inbox. A single script tag adds the chat widget, where visitors can send messages without creating an account or providing an email address first. Teams can reply, assign conversations, add private notes, and use saved responses. When staff are unavailable, the widget collects messages and sends replies by email, with customer responses returning to the same conversation.

Writine also offers a knowledge base that can appear in the chat widget and on a help centre, along with file and image attachments, notifications, business hours, and conversation analytics on eligible plans. Businesses can customize the widget’s appearance, and higher-tier plans support multiple websites in one workspace. The Free plan includes up to 10 conversations per day and unlimited team members, with no credit card required. Pro and Business plans offer unlimited conversations and additional features.