Its pet range includes breathable backpacks for cats and small dogs, large-capacity pet bags, transparent folding cat carriers, and portable or foldable carriers designed for use in vehicles. The store also features travel and lifestyle products, including cabin-size travel bags, a multifunctional motorcycle handbag, an insulated outdoor bag, and a compact rolling suitcase promoted for camping and business trips. Product listings display prices in Korean won, and the website highlights fast delivery, 14-day returns and exchanges, and online customer support.

Customers can use the site to review shipping information, track orders, and find guidance on cancellations, refunds, returns, and order changes. Support is available through the online service center and LINE chat, with a listed service email and customer-service hours. xrocawa presents its offerings through product categories, featured items, and a shopping interface for browsing and purchasing online