Its catalog spans social networking, video and multimedia, productivity, system utilities, games, and educational applications. Users can search by name or browse categories, review product details, and download available software. The platform says its downloads are checked for safety and that apps are updated regularly, while an intuitive interface and search features are intended to make discovery easier.

pp123 also promotes mobile access through an Android and iOS app, which it says is available through official app stores. The listed Android app details include version 3.5.2, a 68 MB size, Android 6.0 or later, and an update date of May 20, 2024. The site provides account registration and login guidance, installation instructions, popular software recommendations, and answers to common questions. It also describes customer support through contact and help options, including a support email and, on some pages, live chat.