Zoho Desk is Zoho’s AI-enabled help desk platform, designed to help businesses deliver customer service at scale through collaboration between people and AI. Trusted by more than 125,000 businesses globally, it brings support conversations from multiple channels into a shared, contextual workspace, helping teams organize and resolve customer requests.

The platform includes ticketing and routing tools, shared ownership, internal notes, automated workflows, service-level agreements, and escalation tracking. Businesses can also create a branded self-service help center where customers can track tickets, consult a knowledge base, join community discussions, and receive assistance from an AI bot. Zia AI supports service teams by handling routine issues, surfacing insights, flagging potential problems, and drafting responses, with handoffs to people when human judgment is needed.

Zoho Desk also offers real-time dashboards, detailed reports, and customer happiness tracking. It integrates with more than 360 apps, including products across the Zoho ecosystem, and provides flexible plans, onboarding resources, training, and support options.