Zoom is a collaboration and communications brand offering an AI-first platform that helps people and organizations connect, work together, and serve customers. Its products include video meetings, chat, VoIP phone, email and calendar tools, webinars, virtual and hybrid events, whiteboards, and video management. Zoom Workplace brings communication and productivity features together, while tools such as Rooms, Workspace Reservation, and Digital Signage support shared and hybrid work environments.

For customer experience teams, Zoom CX offers contact center services, workforce management, virtual agents, quality management, and analytics. Businesses can also use Revenue Accelerator and event tools for sales and marketing, alongside employee engagement solutions such as Workvivo. Zoom’s AI features can summarize conversations, suggest follow-ups, automate tasks, and help create work materials.

The brand also provides developer APIs and SDKs, integrations through Zoom Marketplace, and services for education, healthcare, government, and other industries. Designed to support remote, hybrid, and in-person work, Zoom combines meetings, messaging, phone, customer support, and productivity tools in one platform